Expert Help in Parts and Service helps a Customer in Need

Expert Help in Parts and Service helps a Customer in Need

Lyman Richey’s repair facility was full and they needed 50 cement trucks inspected and repaired quickly. They turned to Interstate PowerSystems in Omaha, NE. Interstate’s Parts professionals were able to locate some hard to find trunnions, and hand them to the repair experts in our Service department. Interstate worked together with the customer, communicatingin person, on the phone, and via e-mail so that they were fully aware of the status of their equipment. Interstate personnel helped bring customer vehicles to our shop, pick up parts needed for the repairs, shuttle customer drivers, and deliver the repaired vehicles to the customer when complete. This put the trucks back into revenue service for the customer much faster than the customer could have done alone.