Worldwide Service, Locally
Mining is truly a global business. Falkirk Mining Company has a Terex coal hauling truck that was manufactured for Australia. When that truck needed a replacement switch for one that had failed, the customer was unable to find the part. Falkirk called Interstate PowerSystems in Bismarck, ND. Harvey Goeres, the Bismarck Parts Manager, could not find any supplier inthe United States, but he was able to identify the manufacturer from the switch tag. It was an Australian-made part. Harvey made an allowance for the time zone differences and came into work at 10:00 PM to contact the manufacturer in Australia. He ordered the switch for overnight delivery. Falkirk had the truck running and in service within two days, using a part that came from half a world away. A few months later another switch failed. Falkirk knew who to call, and IPS provided the switch again.
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