Putting Our Customer’s Needs First
Expert Level Service Keeps Customers Up and Running
Savage Quality Rail Services provides refueling and resupply services to Locomotives on the BNSF rail yard. It’s a critical task that goes on year-round, regardless of weather, time of day, or Holidays. Savage Quality Rail Services commits to the railroad that they will be available in the reailyard, and they are charged a penalty if they don’t perform. They brought a tanker trailer to Interstate PowerSystems in Lincoln, NE for repairs. The small Kubota engine that pumps the fuel to the trains was hard starting and running poorly. Interstate diagnosed the issue as an injection pump failure. The parts were expedited, and arrived in Lincoln on Christmas Eve. Unfortunately, the vendor had only ordered a partial pump. Interstate’s technician worked through Christmas Eve to assemble a working injection pump from the parts we received to get the unit going. We were able to get the unit going to help the customer fulfill his contract and avoid fines.